What delivery services do you offer?
At FLOWERBX, we're pleased to offer a range of reliable and Earth-friendly delivery services and options. We deliver nationwide within the UK, as well as offering specific services to London postcodes.
UK Nationwide: Standard and next-day express delivery available. All deliveries are made by our carbon-neutral delivery service partner, who adheres to our credentials as a B Corporation.
London: Standard, next-day, and same-day express delivery available. Deliveries are made by our own branded FLOWERBX electric vehicles.
Can I track or change my delivery?
We aim to make creating, tracking, and accepting your delivery as simple as possible. Please refer to the below before getting in touch with our team:
1. When placing your order, select your chosen delivery date on our shipping calendar. Please note, that delivery charges are dependent on your chosen date. 2. Once your order is confirmed, you'll receive a confirmation from our team. Please let us know of any amendments as promptly as possible, as we will be unable to amend orders once they have been processed.
For UK Nationwide orders: Once your order has been shipped, all future communications regarding changes to and queries about your delivery should be directed towards our delivery partner. You will receive an email or SMS alert from our delivery partner once your order is out for delivery, including a two-hour time window for anticipated delivery. We will be unable to change the details of your order once it has been handed across to our delivery partner.
For London orders: Once your order is out for delivery, you will receive an email or SMS alert from our courier, including a one-hour time window for anticipated delivery. You will also be able to track your delivery in real-time and receive a notification once our delivery driver is nearby.