FAQS

• ORDERS

  Can I amend my order?

  Once you have placed your order, you can contact our Customer Service team to change the message, date and address no later than 24 hours before your chosen delivery date. You may not be able to change the details if the flowers are already out for delivery, but we will always do our best to accommodate your request where possible.

  
  

  Can I cancel my order?

  Once you have placed your order, you can contact our Customer Service team to cancel it no later than 36 business hours before your chosen delivery date. For Next Day or Same Day deliveries, you must cancel within 30 minutes of placing your order. Once an order is out for delivery, we cannot be responsible for any cancellations.

  
  

  Substitute flowers

  Due to the nature of our fresh flowers, there may be occasions where we have to substitute them. If this happens, we will always endeavour to choose the next closest colour or variety. If we feel that the colour is very different or we need to choose a different product entirely, we will always alert you in advance of your delivery. Please also note that appropriate substitutions may be made when flowers are reaching the end of their season.

  
  

  How are my flowers packaged?

  Your flowers will be wrapped in our bespoke brown paper and delivered directly to your door. If you are sending your flowers as a gift, they will be wrapped with our FLOWERBX branded ribbon and gift bag, along with your personalised gift message. All flowers will arrive with a hydrated water pad around the stems to keep them as fresh as possible in transit.

  
  

  What if I don’t receive my order confirmation email?

  If you do not receive a confirmation email within a few minutes of placing your order, please double check your junk folder in case it has been routed there. You may need to mark us a ‘safe sender’ to ensure all future emails are directed to your inbox. If it’s still not there, you may have entered your email address incorrectly at the time of placing your order in which case please contact our Customer Service team who can rectify this for you.

  
  

  My flowers aren’t fresh. What do I do?

  If the flowers do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the poor quality or damaged flowers within 24 hours of receipt in order to be eligible for a refund or replacement. If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our Customer Service team so that we can help you.

  
  

  Created at: 2019-07-09 16:17:13

• BILLING

  Can I get a VAT receipt with my order?

  Yes. To receive a VAT receipt or invoice please send an email to contact@flowerbx.com with your order number and we will send this to you.

  
  

  What payment methods do you accept?

  We accept all major credit and debit cards including Visa, Mastercard and American Express. You can also pay for your order via PayPal.

  
  

  Created at: 2018-08-16 15:55:48

• MY ACCOUNT

  I’m having trouble re-setting my password on my FLOWERBX account.

  If you’re having trouble logging into your account, simply click on ‘Forgot Your Password’ and you will receive a reset password email within a few minutes in your inbox. If you do not receive this, you may have entered your email address incorrectly when registering your account in which case please contact our Customer Service team who can advise further.

  
  

  I need to update my personal details on my FLOWERBX account.

  You can easily log into your account at any time to change your personal details, including address and payment information. Once logged in, click on My Account and you can easily edit and manage your personal information from here.

  
  

  Created at: 2018-08-16 15:56:54

• FLOWER SUBSCRIPTIONS

  How do FLOWERBX subscriptions work?

  We are pleased to offer FLOWERBX subscriptions in Manhattan, Los Angeles, Norteastern and West Coast states, allowing you to experience the season's best flower varieties with each delivery. It’s as easy as selecting:

  - Arrangement Option – Classic or Premium

  - Size – Medium or Large

  - Subscription Type: Personal or Gift

  - Length of Subscription: You may select a 3-, 6-, 12 months, or ongoing gift subscription. Personal subscriptions are ongoing.

  - Delivery Frequency – Weekly, Biweekly or Monthly

  With your subscription you will receive free shipping with each delivery and a complimentary, signature FLOWERBX vase with your first delivery.

  FLOWERBX will take care of the rest and will deliver the seasons’ freshest blooms direct from our florists to your doorstep.

  
  

  Can I personalise my subscription with flowers of my choice?

  Each subscription option is carefully curated by FLOWERBX flower specialists. Our florists select the very best and freshest varieties of the moment for deliveries that surprise and delight every time; as such, the current subscription offering does not allow for personalisation. For bespoke flower delivery services, please contact Customer Service and a member of our team will be happy to assist you in any, and all, of your floral needs.

  
  

  What are the differences between the Classic and Premium subscriptions?

  Each and every FLOWERBX delivery is uncompromising in quality, freshness, convenience and value. Whether you choose a Classic or Premium subscription, each delivery will allow you to discover our extensive range of the highest quality flowers, always sourced direct from the grower meaning your flowers will always be days fresher than those you can buy from a shop or the market.

  The Classic subscription celebrates the season's floral favorites, while the Premium subscription allows you to discover the finest and rarest varieties of seasonal flowers available.

  
  

  Can I change my subscription type or size once it’s started?

  For any modifications to your subscription type or size, please contact Customer Service and a member of our team will accommodate your desired changes.

  
  

  What can I do if my zip code is not available?

  We are working very hard to service a greater number of delivery locations and make our extraordinary flowers available everywhere. If your zip code is not yet available, we encourage you to sign up to our newsletter and follow us on Instagram for the latest news and updates on expanding delivery locations. For the complete list of delivery states, please consult our list of Eligible states.

  
  

  How can I manage my subscription?

  The My Subscriptions tab in My Account gives you the freedom and flexibility to manage your flower subscription to suit your needs.

  Updating your delivery date

  Your first subscription delivery will arrive on the delivery date selected at checkout. All subsequent deliveries will arrive on the same week day as your first delivery. To update your ideal delivery date, select the My Subscriptions tab in My Account, then chooseEdit to modify delivery dates. Please note that you will need to update the information at least 4 business days before your next scheduled delivery.

  Updating your delivery address

  You can update your delivery address under the My Subscriptions tab in My Account by selecting Edit and entering your new delivery information. Please note that you will need to update the information at least 4 business days before your next scheduled delivery.

  Updating your delivery frequency

  For our subscriptions service, we offer weekly, biweekly and monthly flower deliveries. Currently, it is not possible to change your delivery frequency under My Account. For any changes to the frequency of your flower deliveries, please contact Customer Service and a member of our team will do their best to accommodate your request.

  Updating your payment information

  You can update your payment information under the My Subscriptions tab in My Account, by selecting Edit and entering your updated payment information. Please note that you will need to update the information at least 4 business days before your next scheduled delivery.

  Pausing your subscription

  Taking a trip? You may pause your subscription under the My Subscriptions tab in My Account. Alternatively, you are also welcome to contact Customer Service and a member of our team can assist in pausing your subscription. Please note that you will need to update the information at least 4 business days before your next scheduled delivery.

  Cancelling your subscription

  Circumstances change and you may need to cancel your subscription. Although we would be sorry to see you go, you may cancel your subscription under the My Subscriptions tab in My Account. Alternatively, you are welcome to contact Customer Service and a member of our team will assist you. Please note that you will need to update the information at least 4 business days before your next scheduled delivery.

  
  

  When do you take payment for each delivery?

  To prepay the full amount for your subscription: select the Prepay option when you place your first order.

  To pay per delivery, select the option upon checkout and we will debit the payment approximately 3 days before each delivery date. You may check your delivery calendar under the My Subscriptions tab in My Account.

  
  

  What does "ongoing" mean for a personal subscription?

  Our goal is to make floral services as seamless and convenient as possible. To do so, subscriptions are ongoing after an initial 3 month period so that you may continue to enjoy our extraordinary flowers with less hassle. This simply means that you will receive, and be charged for, flower arrangements at whichever frequency you choose (weekly, biweekly, or monthly) with a minimum of 3 months.

  Subscriptions remain ongoing unless you choose to cancel your subscription altogether. Should you, for any reason, wish to cancel your subscription, you may do so under the My Subscriptions tab in My Account. Alternatively, you may contact Customer Service and a member of our team will assist you. Please note that you will need to update the information at least 4 business days before your next scheduled delivery.

  
  

  Created at: 2019-09-20 12:44:49

• PLANT INFORMATION

  Are your plants real or artificial?

  All of our plants are real, indoor plants and are ideal for both the home and office.

  
  

  Where do you deliver your plants to?

  Our plants are available for delivery across New York City. Consult our list of serviced NYC ZIP codes here.

  
  

  How are your plants packaged?

  FLOWERBX plants are delivered in a simple, purposeful white plastic pot and can be re-potted if desired. Your plant will be hand-delivered directly to your chosen address.

  
  

  How do I care for my plant?

  The plants we source are relatively low-maintenance but it’s very important that you do care for your plant in the right way. You can view general ‘care’ instructions in the description of the product page of each plant. As a general tip, it is important not to over-water your plant. The plants also do not favour too much direct sunlight so although they will thrive in a well-lit spot, consider where you will be placing your plant.

  
  

  My plant doesn’t look like the image online, what can I do?

  We have made every effort to deliver to you a plant that as closely as possible resembles the plant which we display online on our website. As with all living things, naturally there will be some variation. If in the occasion you have received your plant and it is not quite as you expected, whether that be general appearance of size, please contact our Customer Service team within 48 hours of receiving your order. We will always accommodate exchanges and returns of plants where possible provided you have contacted us within the given timeframe.

  
  

  My plant is in poor condition, can I return it?

  If you receive a plant that you feel is in poor condition, please contact us within 30 days of receiving the item. We also request that you email us a photograph of the damaged or faulty plant so that we can send it to our Product Team to be reviewed. For issues beyond our control such as: airborne pests and diseases such as fungal leaf spot, we cannot accept any responsibility beyond 30 days.

  
  

  Created at: 2020-02-21 14:40:09

• FLOWER INFORMATION

  Where do your flowers come from?

  For the most part, our flowers are sourced directly from Holland’s unique flower auctions. Specific varieties are procured from the source in further-afield locations such as Costa Rica, Israel, Thailand, Italy and Ecuador.

  
  

  I have some feedback on my flowers

  We really value customer feedback be that the "good" or the "not so good." If you do need to get in touch with our Customer Service team, we will be on hand to help answer your query.

  
  

  How can I make the most out of my flowers?

  To keep your flowers as fresh as possible, we recommend trimming the stems at a 45° angle on receiving them and changing the water every few days. Your flowers will also benefit from the use of flower food. It’s important to keep them away from direct sunlight and heat and instead place them in a cool environment. Most flowers will perform best if kept in temperatures between 10 and 15°c.

  
  

  How are my flowers packaged?

  FOR MANHATTAN DELIVERY: Your flowers will be wrapped in our bespoke brown paper and delivered directly to your door. If you are sending your flowers as a gift, they will be wrapped with our FLOWERBX branded ribbon and gift bag, along with your personalised gift message. All flowers will arrive with a hydrated water pad around the stems to keep them as fresh as possible in transit.

  FOR DELIVERIES OUTSIDE MANHATTAN: Your flowers will be wrapped in our bespoke brown paper and presented in one of our FLOWERBX branded boxes to keep your flowers secure in transit. If you are sending your flowers as a gift, they will be wrapped with our FLOWERBX branded ribbon along with your personalised gift message. All flowers will arrive with a hydrated water pad around the stems to keep them as fresh as possible in transit.

  
  

  Which flowers are safe around pets?

  The following flowers are highly toxic to cats, so we highly discourage you from keeping them near your pet:

  Asparagus Fern
  Lillies
  Calla Lillies
  Delphiniums
  Tulips
  Chrysanthemums
  Peonies

  
  

  The following flowers are highly toxic to dogs, so we highly discourage you from keeping them near your pet:

  Amaryllis
  Asparagus Fern
  Lillies
  Calla Lillies
  Delphiniums
  Tulips
  Chrysanthemums
  Peonies
  
  
  

  Created at: 2020-04-22 23:16:24

• DELIVERY INFORMATION

  Where do you deliver to?

  In the USA, FLOWERBX currently delivers flowers across the following States: New York, California, New Jersey, Massachusetts, Connecticut, Rhode Island, Washington DC, Pennsylvania, Virginia, Maryland, Maine, New Hampshire, Oregon, Vermont, Delaware, Nevada, Washington State, Utah and Wyoming.

  We ship FLOWERBX accessories, including candles, room sprays, floral scissors and vases, across the United States. To place an order, please email contactusa@flowerbx.com.

  For deliveries across Europe, please visit our other websites:

  United Kingdom

  France & Belgium

  Rest of Europe

  
  

  Why can't I get certain flowers delivered to my address?

  Some of our flowers are exclusively available in Manhattan. These flowers are particularly delicate and in order to ensure they stay as fresh as possible in transit, we have limited the distances they can travel.

  Created at: 2020-04-22 23:06:39